Privacy Policy

1. Introduction

Welcome to Eyfind. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our face search services.

By using Eyfind, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address and password.
• Uploaded Photos: Photos you voluntarily upload to use our face search services.
• Payment Information: Payment details processed through our secure payment providers (Stripe).
• Communications: Information you provide when contacting our support team or subscribing to our newsletter.

2.2 Automatically Collected Information

• Usage Data: Information about how you use our services, including search queries, results viewed, and time spent on our platform.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and collect usage statistics.
• Log Files: Server logs containing IP addresses, browser information, pages visited, and access times.

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Provision: To provide, maintain, and improve our face search services.
• Face Recognition Processing: To analyze uploaded photos and search for matches across publicly available online sources.
• Account Management: To create and manage your account, process subscriptions, and handle payments.
• Communication: To respond to your inquiries, send service updates, and provide customer support.
• Security: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.
• Analytics and Improvement: To analyze usage patterns and improve our services, features, and user experience.

4. Your Photos and Biometric Data

4.1 Photo Processing

When you upload photos to Eyfind, we process them to create facial recognition data for search purposes. We take the following measures to protect your photos:

• Your photos are encrypted during transmission and storage.
• We never sell your photos to third parties.
• Photos are only used to provide our search services to you.
• You can delete your photos at any time from your account.

4.2 Data Retention

• Active Users: Search results are retained for 30 days after each search.
• Uploaded Photos: Photos remain in your account until you delete them or close your account.
• Account Deletion: Upon account deletion, all personal data is permanently removed within 30 days.
• Non-Account Users: Photos uploaded without an account are securely stored for 48 hours to process the search, then permanently deleted.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., hosting, payment processing, analytics).
• Legal Requirements: When required by law, legal process, or to protect our rights and the safety of our users.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

While we take reasonable measures to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your personal data for certain purposes.
• Restriction: Request restriction of processing under certain circumstances.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise these rights, please contact us at info@eyfind.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from a child, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings. Note that disabling cookies may limit certain features of our services.

• Essential Cookies: Required for the operation of our services.
• Analytics Cookies: Help us understand how users interact with our platform.
• Preference Cookies: Remember your settings and preferences.

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights outlined in Section 7. We process your data based on the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests (where not overridden by your rights)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: